Be part of our success!

The Wakefield Mill hotel & Spa is now hiring Reservations Agents!
This position is Full-time, however we are looking for candidates that are available during the week as well as the weekend.

Job Responsibilities: 

  • Ensure effective and efficient reservation experience to aspiring and existing guests
  • Handle online inventory and distribution, loading of group, negotiated and promotion rates under the direct supervision of the Rooms Divisions Director
  • Works closely with the Sales team and event coordinator.
  • Ensure all calls, e-mails, faxes and any other duties related to reservations and distribution are answered and resolved in a timely fashion.
  • Answer inquiries pertaining to hotel services, registration of guests, spa and/or dining reservations, entertainment and travel directions.
  • Enforce hotel and company credit policies.
  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill “no-show” guests.
  • Use yield management polices to maximize revenue and occupancy.
  • May perform duties of a general clerical nature within the hotel.
  • Work closely with Management to implement strategies to maximize room revenue.
  • Act as service Ambassador of the Wakefield Mill Hotel & Spa
  • Other duties as assigned.

Job Skills:

  • Ability to use personal judgment and specialized knowledge to give information to people.
  • Ability to shift easily and frequently from one activity to another – such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 

High School Diploma or equivalent


Reservations/Call centre experience, preferred.Customer Service experience, minimum 1 year

Physical Demands:

  • Able to sit extended periods of time
  • Use a computer for entire shift
  • Talk on phone often
  • Able to handle stressful situations

* Must be available to work weekends, evenings and holidays *

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management

Please forward your cover letter and Resume to the attention of our General Manager, Mr. Andreas Spove


An Experience Most Magical

Join us and experience our brand new culinary experience the “Starlight Chalets”. These chalets are the setting for your enjoyment of our 3-course table d’hôte with your choice of cocktails, wine, or beer. All the while, gazing out at the snow covered landscape of the Gatineau Park.