Be part of our success!

The Wakefield Mill hotel & Spa is now hiring Reservations Agents!
This position is Full-time, however we are looking for candidates that are available during the week as well as the weekend.


Job Responsibilities: 

  • Ensure effective and efficient reservation experience to aspiring and existing guests
  • Handle online inventory and distribution, loading of group, negotiated and promotion rates under the direct supervision of the Rooms Divisions Director
  • Works closely with the Sales team and event coordinator.
  • Ensure all calls, e-mails, faxes and any other duties related to reservations and distribution are answered and resolved in a timely fashion.
  • Answer inquiries pertaining to hotel services, registration of guests, spa and/or dining reservations, entertainment and travel directions.
  • Enforce hotel and company credit policies.
  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill “no-show” guests.
  • Use yield management polices to maximize revenue and occupancy.
  • May perform duties of a general clerical nature within the hotel.
  • Work closely with Management to implement strategies to maximize room revenue.
  • Act as service Ambassador of the Wakefield Mill Hotel & Spa
  • Other duties as assigned.

Job Skills:

  • Ability to use personal judgment and specialized knowledge to give information to people.
  • Ability to shift easily and frequently from one activity to another – such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 

High School Diploma or equivalent

Experience

Reservations/Call centre experience, preferred.Customer Service experience, minimum 1 year

Physical Demands:

  • Able to sit extended periods of time
  • Use a computer for entire shift
  • Talk on phone often
  • Able to handle stressful situations

* Must be available to work weekends, evenings and holidays *

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management

Please forward your cover letter and Resume to the attention of our General Manager, Mr. Andreas Spove dg@wakefieldmill.com

 

A true relaxing moment

Discover a new sense of vitality, balance and well-being at our full-service wellness Spa Eau Vive. From luxurious body treatments to unwinding in our hot-tubs, the Wakefield Mill offers the perfect environment in which to escape the daily stresses of life, take a breath of fresh air and focus on yourself.

Details